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Free Domestic Shipping on Orders Over $75

Shipping & Returns

I bought an Earth Luxe product in a retail store, can I return it online?

All refunds and exchanges must be handled by the retail store where the original purchase was made.  Please contact the store directly regarding this issue.

 

I'm missing a product / there is a damaged item in my order.

Should you receive a delivery containing damaged or wrongly packaged items, we will cover all shipping charges and do everything we can to rectify our mistake. We will ship the new products, or issue a refund, depending on your wish.


I just completed my order, how long will it take to arrive?

We process our orders within 2 business days.  Business days do not include Saturdays, Sundays and holidays.

Once shipped, domestic orders usually arrive within 3-5 business days.

If you have not received your order after these dates, please feel free to contact our Customer Experience team at 1-833-275-5893 or by email at support@earth-luxe.ca.

 

 

Can I get my order gift wrapped or add a personal message?

Unfortunately, we do not provide gift wrapping or personalized messages.


How can I track my order?

You will receive an email notification with a tracking number once your order has been shipped.

I have a return, where should I send it?

Please send all returns to:
Attn: Earth Luxe Customer Care
8550 Airport Road
Brampton, Ontario L6T 5A3
L6T 5A3