I bought an Earth Luxe product in a retail store, can I return it online?
All refunds and exchanges must be handled by the retail store where the original purchase was made. Please contact the store directly regarding this issue.
I'm missing a product / there is a damaged item in my order.
Should you receive a delivery containing damaged or wrongly packaged items, we will cover all shipping charges and do everything we can to rectify our mistake. We will ship the new products, or issue a refund, depending on your wish.
I just completed my order, how long will it take to arrive?
We process our orders within 2 business days. Business days do not include Saturdays, Sundays and holidays.
Once shipped, domestic orders usually arrive within 3-5 business days.
Can I get my order gift wrapped or add a personal message?
Unfortunately, we do not provide gift wrapping or personalized messages.
How can I track my order?
You will receive an email notification with a tracking number once your order has been shipped.
I have a return, where should I send it?
Please send all returns to:
Attn: Earth Luxe Customer Care
8550 Airport Road
Brampton, Ontario L6T 5A3